For gyms, trainers and coaches
More Google reviews for your gym or training business
Members keep coming back because they feel safe, the place is clean and the staff are friendly. They just never think to say so on Google. A QR code at the front desk turns that into a review in under a minute.
Live preview of a real review page. Scroll inside the phone.
How it works
How it works for gyms, trainers and coaches
Put the QR code at the front desk, in the locker room and by the water fountain, or text the link after a member's first month.
Send your link
Each location gets its own link and QR code that goes straight to the right Google listing.
They tap, we help
Your member answers a few quick questions, picks a star rating and says what they want to say. At 5 stars they tap the words that fit and what you did (like membership or group classes).
Five stars: they post it
UpYours drafts a review from their answers and their words, never adding praise they didn't give, and they post it themselves. Under five, it all comes to you instead.
Members, not just clients
Most members never book a trainer, and they still have plenty to say: the locker rooms are clean, they feel safe at 5am, the front desk knows their name. The words they can tap are built around that.
Trainers and coaches too
Have trainers or run classes? Add their first names and members can tag who helped them. Independent coaches can text the link after a check-in or the end of a training block.
Why it works
Good for the gym, good for every trainer
Gyms: stay ahead of complaints
Every lower rating comes with a private note to your managers: the locker room that needs attention, the machine that's been broken for a week, the class that's always full. Keep the facility up to par and fix problems before they turn into one-star reviews or cancellations.
Trainers: get known by name
Members tag their trainer when they write a review, so your trainers' names show up on Google for everyone shopping for a gym or a coach. Name recognition brings in new clients, and you can see which trainers members name.
Part survey, part review
Every member gets heard
Your link opens a one-minute check-in: a few quick questions (safe, clean, friendly staff, and their trainer if they have one), then a star rating, the words that fit and a line in their own words. What happens next depends on how the visit went.
Five stars: a review in their words
After they send it, UpYours offers a review drafted from the member's answers and their own words. They change anything they like and post it on Google themselves.
Under five: straight to management
If a member doesn't think it's review-worthy, they rate it lower and tell you what happened. It's emailed to your managers right away and saved in your portal, so the broken treadmill or the dirty showers get fixed before they cost you members.
Every answer reaches you
Whatever they rate, their survey answers and what they wrote come to you, so no feedback gets lost. You see what to fix, and which trainers and staff members love.
Examples
What member reviews sound like
These are live previews of the real review page, filled in the way each member tapped it. Scroll inside a phone to see all of it. The drafts are written fresh each time, so no two read alike.
The 5am regular
Never books a trainer, so never sees a trainer question.
The class regular
Tags her instructor, so Tasha gets named on Google.
The training client
Said yes to a trainer, so the trainer questions appear.
The member with a complaint
Three stars, so no review is drafted. Her answers and what she wrote go straight to management.
Where to use it
Ask at the right moment
Front desk
A QR code on the counter or the check-in tablet. Members scan it on the way out.
Locker rooms and the water fountain
Put a code where members already stand around for a minute.
After the first month
New members decide early whether they're staying. Ask how it's going while it's fresh, and hear about problems before they cancel.
Renewals and anniversaries
A member who just renewed is telling you they're happy. Send the link with the thank-you.
Classes and challenges
Instructors can share the link at the end of a class or a six-week challenge, while the energy is high.
Training check-ins
Trainers and independent coaches can drop the link into a session recap or a weekly check-in.
Automated messages
Put it in the messages you already send
Your gym software already texts and emails members: welcome messages, class reminders, renewal receipts. Add your link to one of them and every member gets asked, without anyone at the desk having to remember.
If your software connects to Zapier, each member can get their own personal link instead. You see who opened it and who responded, and nobody is asked twice in 90 days, however many messages you send. Only message members who agreed to hear from you.
Are the reviews real?
Yes. Every review comes from a real customer, in their own words, posted from their own account. UpYours never writes, posts or pays for reviews, and drafts never add praise the customer didn't give.
What happens when someone rates you lower?
They answer your survey and tell you what happened. We email it to you right away and save it in your account, so you can make it right. The drafted review is offered at 5 stars.
Do customers need an app or an account?
No. Your link opens in their phone's browser. The only account they need is the one they post the review with, like their Google account.
What if a member has a complaint?
They rate it lower and tell you what happened. It's emailed to your managers right away, with their survey answers, and saved in your portal, so you can make it right.
Can we see what members think of the locker rooms or the equipment?
Yes. You choose the words members can tap (Clean, Safe, Not too crowded, Great equipment and any you add), and every response is saved in your portal with the member's own words.
We have several locations.
Each location gets its own link and QR code that goes to that location's Google listing, and responses are tagged by location.
Pricing
Simple pricing
One plan with everything included. Try it free for 14 days. No credit card needed.
One monthly plan
- Your own review page with your logo, plus QR codes
- Unlimited locations and customers
- Buttons for Google, Facebook, Yelp and more that open the review form directly
- Use your own domain, like reviews.yourcompany.com
- See every review your customers write
- Cancel anytime
Set up your review page in minutes
Create an account, add your business and your Google review link, and you'll have a link and QR code to send customers today. Free for 14 days, no card needed.